menang18 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is published by menang18, an online gambling platform operating under international licensing. This policy applies to all users who access or use the website, applications and services provided by menang18, including but not limited to account registration, deposits and withdrawals, participation in games, and communication with our customer support team.

The scope of this policy covers all personal data collected directly from users, data generated automatically during platform use, and data obtained from authorised third parties. We encourage users to read this policy periodically as we may update it from time to time.

2. Types of Information We Collect

In the course of providing menang18's services, we collect various types of personal information from our users. The following are the main categories of information we collect:

• Identity information: full name, identity card number (MyKad), date of birth, mobile phone number and email address during the account registration process.
• Financial information: details of the bank account or e-wallet registered for deposits and withdrawals, including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency (USDT, BTC, ETH).
• Platform usage information: betting records, transaction history, game session times and duration, game preferences and overall account activity.
• Technical information: IP address, device type, operating system, web browser type, cookie data and server log data generated automatically each time you access our platform.
• Communication information: the content of correspondence with our customer support team via live chat or email, including enquiries, complaints and feedback you send to us.

3. Purposes for Using Personal Information

menang18 uses the personal information collected solely for legitimate purposes related to platform operations. Those purposes are as follows:

• To verify users' identities and ensure that only individuals aged 21 and above use the menang18 platform, in line with our responsible gambling obligations.
• To process deposits and withdrawals securely and ensure financial transactions run smoothly through registered payment methods.
• To maintain and manage user accounts, including profile updates, bonus calculations, VIP cashback and rewards programme management.
• To prevent fraud, money laundering and other illegal activities that may occur on the platform through monitoring and analysis of transaction behaviour.
• To provide effective and responsive customer support via live chat and email in Malay and English, available 24/7.
• To send account-related communications, the latest promotions, policy changes and other important information relevant to the user's experience at menang18.
• To fulfil legal obligations and international licensing compliance requirements binding on menang18's operations, including reporting requirements to relevant authorities.

4. Sharing Information with Third Parties

menang18 does not disclose users' personal information to third parties except in the following circumstances permitted by this policy:

• Payment service providers: we share the necessary information with e-wallet providers, banks and cryptocurrency payment providers to process your financial transactions securely.
• Game software providers: certain details may be shared with third-party game providers integrated into the menang18 platform solely to enable the games to function properly.
• Legal requirements: menang18 will disclose personal information when required to do so by law, court order or direction from a competent authority.
• Fraud prevention: information may be shared with fraud prevention agencies or recognised industry bodies to protect the interests of the platform and other users from fraudulent activity.

In all such data-sharing situations, menang18 ensures that the receiving party is bound by equivalent confidentiality obligations and is not permitted to use the data for any other purpose.

5. Data Retention Period

menang18 retains users' personal information for as long as the account is active or as long as needed to provide services. Following account closure, we retain certain records as required by our legal obligations and international licensing requirements, which may span a period of several years depending on the type of data.

Data that is no longer required will be securely deleted or anonymised in accordance with our internal procedures. Users may contact us for more information on retention periods for specific data categories.

6. Use of Cookies and Tracking Technologies

The menang18 platform uses cookies and similar technologies to improve the user experience and ensure the platform functions properly. The types of cookies we use include:

• Necessary cookies: cookies required for the platform's basic functions such as login authentication, session management and account security.
• Performance cookies: collect information about how users interact with the platform to help us improve the design and functionality of the menang18 website.
• Preference cookies: store users' preference settings such as language, display theme and game configuration for ease of use in future visits.

Users can manage cookie settings through their web browser. However, disabling certain cookies may affect some functions of the menang18 platform.

7. Technical Security Measures

menang18 implements multiple layers of technical and organisational security to protect users' personal information from unauthorised access, loss, alteration or unlawful disclosure. These measures include:

• Encryption of data in transit using high-grade SSL/TLS protocols.
• Encryption of data stored in databases using industry standards.
• Role-based access controls that restrict data access to authorised staff only.
• Continuous system monitoring to detect any suspicious activity or anomalies.
• Regular security testing including vulnerability assessments and penetration testing.
• Established incident response procedures to address any security breaches quickly and effectively.

8. Updates to This Privacy Policy

menang18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or improvements to the services we offer. Any significant updates will be communicated to users via their registered email or through a notice displayed on the menang18 website.

The date of the most recent update will be noted at the top of this document. Continued use of the menang18 platform after any update is published will be considered acceptance of the amended terms. We encourage users to review this policy periodically.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding how menang18 handles your personal information, or if you wish to exercise any of the rights stated in this policy, please contact our privacy team:

• E-mail: [email protected]
• Live Chat: Available 24/7 on the menang18 platform in Malay and English.
• Response Time: We aim to respond within a reasonable time for every privacy-related enquiry.

The menang18 customer support team is ready to help you understand your rights and ensure that any privacy concerns are addressed seriously and professionally.